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Add Google Playstore channel

Updated

With Google Play Store integration, you can read and respond to app reviews from the Google Play Store directly in SocialHub. Once successfully set up, all reviews will appear in your SocialHub inbox and can be processed centrally like other messages.

Requirements

To set up Google Play Store integration, you need:

  • An active Google Play developer account
  • Access to the Google Play Console for the desired app
  • Permission to create custom channels in SocialHub

Required Google permissions

  • Read reviews:
    All users of a Google Play developer account can read reviews.
  • Respond to reviews:
    To respond to reviews, the Google account used must have the appropriate permissions in the Google Play Console (under Users and Permissions).

Prepare Google Play Store

  1. Sign in to Google Play Console.
  2. Open the Users and Permissions section.
  3. Ensure that the Google account: 
    • Has access to the desired app
    • Is authorized to respond to reviews

Note: Details about permissions can be found in Google's official documentation.

Create a custom channel in SocialHub

  1. Open SocialHub and navigate to Account -> Channels.
  2. Click on Add Channel.
  3. Select Custom Channel.
  4. Complete the setup.
  5. Then copy the channel access token.

This token will be needed in the next step.

Authenticate Google Play Store integration

  1. Open the SocialHub Google Play Store Integration app.
  2. Enter the following data: 
    • Channel Access Token of your custom channel
    • Google App ID (e.g., io.socialhub.meet)
  3. Click on Go to the authentication page to check the details.
  4. Then click on Authenticate now.
  5. You will be redirected to Google: 
    • Log in with a Google account that is authorized to respond to reviews.
    • Grant SocialHub access to the corresponding Google Play project.
  6. After successful authentication, you will be redirected back to the integration.

What happens after setup?

Once you've successfully connected, you'll have access to the following features:

  • Reviews from the Google Play Store are automatically imported into the SocialHub Inbox.
  • You can read and respond to reviews.
  • Reviews can be handled just like other Inbox messages: 
    • assigned
    • commented on internally
    • edited collaboratively as a team

Troubleshooting

If no reviews are displayed or responses are not possible, please check:

  • Whether the Google App ID has been entered correctly
  • Whether the Google account used has the necessary response permissions
  • Whether the channel access token corresponds to the correct custom channel

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