Changelog SocialHub

The SocialHub changelog moves to our website.

All newer releases can be found in the following CHANGELOG.

19.50.0 - released 12.12.2019

Features:

  • General
    • n/a
  • Inbox
    • When searching for templates, quotation marks can now be used to find only templates containing the exact search term. This is useful when searching for two words. Searching for "Word1 Word2" with quotation marks will find all templates that contain both words in this sequence. Without quotation marks, templates containing only one of the words are also found.
  • Content Planner
    • More suggestions for mentions are now displayed for Twitter channels, as the searched user is not always among the first 5 entries.
    • When more than one channel is selected in the analytics, the result can now also be exported as a CSV file.
    • An alternative text can now be added to images for Twitter and Facebook to ensure accessibility. Facebook posts must have at least 2 pictures for this option to be available.
    • Facebook posts can now contain videos in m4v format.
  • Media Library
    • When editing an image originating from the Content Planner, the option to save the original file for later use in the media library is offered.
    • The sorting order of the file list can be set to various properties.
    • Folders now have a preview of their contents.
  • Bugfixes
    • The tag analytics can be accessed again (Hotfix).
    • The bulk editing function now switches back to "Done" after the tagging option is used (Hotfix).
    • The category and monitoring insights can now be accessed by users without administration rights.
    • When publishing a post, an "unknown error" was erroneously mentioned below the success message. This is fixed.
    • In rare cases the publisher displayed the text content twice in the preview. This is fixed.
    • Long tweets were shortened and a link to the tweet was displayed. We were able to fix this so that the entire tweet is displayed again (Hotfix).

19.48.0 - released 26.11.2019

Features:

  • General
    • You can automatically tag tickets using a smart rule now.
    • A template no longer needs to be deleted and recreated in order to edit its text. You can now edit it directly.
  • Inbox
    • n/a
  • Content Planner
    • It is now possible to analyze multiple channels simultaneously in the analytics.
  • Media Library
    • n/a
  • Bugfixes
    • The error message for a video with a too high frame rate is now fully displayed and is more comprehensible.
    • Duplicating an Instagram post to a placeholder channel no longer causes unwanted HTML code to appear in the post preview.

19.46.0 - released 12.11.2019

Features:

  • General
    • Insights of monitoring channels can now be exported.
  • Inbox
    • n/a
  • Content Planner
    • Images uploaded to the Content Planner can now be edited directly in the SocialHub without having to use a special image processing application!
  • Media Library
    • SocialHub now has a media library including an image editor where you can upload pictures and videos for later usage!
  • Bugfixes
    • Images can now be uploaded to the Content Planner in the latest version of Edge (Hotfix).
    • Facebook channels or ad accounts could not be connected in some cases (Hotfix).
    • Reply templates containing special characters can now be loaded again (Hotfix).

19.44.0 - released 31.10.2019

Features:

  • General
    • we changed the handling of time zones in the Insights, it should now be easier to find the needed time zone
  • Inbox
    • n/a
  • Content Planner
    • due to technical limitations we changed something in the process of planing a post: as long as a image is uploaded you can not do any other action on this post (i.e. adding a link) 
  • Bugfixes
    • we changed the word wrap in the templares, there should now be displayed correctly
    • due to a change of Facebook, uploading an image with special or space charaters was not possible anymore. We now implemented a procedure to remove these characters automatically. Therefore posts with images should now be posted correctly once more.
    • preview images should now look like after posting a video as they do in the SocialHub during planning the post

 

19.42.0 - released 16.10.2019

Features:

  • General
    • Allow monitoring channels to be selected for category insights
    • Due to a Instagram Change last year, we now removed the "add channel" button for Instagram only channels - you can still add Instagram channels which are connected to a Facebook Side
  • Inbox
    • n/a
  • Content Planner
    • Add email approval icon to Content List: mceclip0.png
    • We changed the workflow if you want to copy content into another post draft. we moved the button "use content for and settings for all posts" was put into a new dropdown menu in the right corner of the post:
      dropdown.PNG
    • a post can now be copied
    • the chanal of each post can now be changed separately (the post needs to be a draft)
    • if you press the button "add another post" it will now guide you to a chanel selection instead instantly opening a post of the same network

Bugfixes:

  • small bugfixes

 

19.40.0 - released 02.10.2019

Features:

  • General
    • n/a
  • Inbox
    • n/a
  • Content Planner
    • If a post fails to get published due to a missing access authorization, an error message with instructions on how to fix it is displayed.
    • LinkedIn restricts the length of the text of a post to a maximum of 1300 characters. This is now checked before publication and a warning message is displayed for posts with more text.

Bugfixes:

  • The preview of Instagram posts displays mentions correctly, if the username contains a dot or is longer than 20 characters.
  • We switched back to the previous calculation for previous time periods when calculating the response time within business hours.
  • In special cases, only admin users could be selected in the bulk assignment feature.

19.38.0 - released 23.09.2019

Features:

  • General
    • n/a
  • Inbox
    • Monitoring tickets are no longer included in the general Insights as they can be found in the Monitoring Insights.
  • Content Planner
    • Videos can now be uploaded for LinkedIn channels.
    • We optimized the workflow for converting a link post to an image post. The link no longer needs to be removed manually in order to upload an image.
    • The publication date of the post is displayed in the Analytics instead of the creation date.
    • Several publishing attempts are made for Instagram channels if the image or video upload fails at the scheduled publishing time. This mitigates temporary difficulties of the Instagram API. Previously, the media file was uploaded to Instagram a few minutes before the scheduled time, which may have resulted in a slight backdating.

Bugfixes:

  • The email forwarding function allows the message to be empty again.
  • The message of the email forwarding function can contain more than 50 characters (Hotfix).
  • In some cases, tickets could in the "My tickets" folder could not be displayed (Hotfix).
  • The email address option for the annual deletion report of the privacy feature can be entered again.

19.36.0 - released 04.09.2019

Features:

  • General
    • For a channel with business hours, the quick overview of the channels Insights now feature the average response time during business hours.
    • The calculation of the response time during business hours has been improved.
  • Inbox
    • n/a
  • Content Planner
    • n/a
  • Mobile-App
    • n/a

Bugfixes:

  • A special case prevented some Facebook channels from being successfully added.
  • In order to switch from a link post to an image post in the Content Planner, the link needed to be removed first. This is no longer necessary.
  • When exporting the category view of the Insights, a different separating character is used, which means that the CSV file should be displayed correctly in Microsoft Word now.

19.34.0 - released 20.08.2019

Features:

  • General
    • The Insights CSV export now includes new fields that are needed to being able to reproduce the calculation as they appear in the SocialHub.
  • Inbox
    • Comments on Instagram ads are now imported once the corresponding Facebook ad account is connected. Configuration details: Facebook Ads
  • Content Planner
    • n/a
  • Mobile-App
    • n/a

Bugfixes:

  • The current API version is now used when adding a Facebook ad account, since the previous API version has been retired (Hotfix).

19.32.0 - released 07.08.2019

Features:

  • General
    • if you mouse over above the date from an access token, you can now see the exact date
    • because of a change within the LinkedIn API, you need to disconnect and connect the channels again, we will announce this later
  • Inbox
    • n/a
  • Content Planner
    • You can now use albums on Facebook, these have special requirements which are visible here
  • mobile App
    • n/a

Bugfixes:

  • we solved an issue with the time frame in the Insights in Firefox
  • we added some error messages if the upload of media to Twitter fails
  • we solved an issue within the chrome app of SocialHub, written text should not be deleted anymore if you use a space

 

19.30.0 - released 24.07.2019

Features:

  • general
    • within the dropdown field for user you can now links to the Terms of Use and the Data Privacy of SocialHub
    • deleted channels will now be permanently deleted after 30 days (was 90 days), this was a change due to Youtube Terms of Use
    • if an Admin receives an email for the expiration of an access token, you have now the user name and his profile image in this email
  • Inbox
    • n/a
  • Content Planner
    • we improved the upload of images for Twitter Posts
    • we also improved the upload for media data for Facebook and Instagram, posts should now fail less than before
  • mobile App
    • n/a

Bugfixes:

  • we fixed an error in the notification mail for posts in the content planner
  • the title of images for carousel posts should now displayed correctly
  • the preview images for carousel posts should now scale correctly
  • in Firefox teams were not displayed properly, this has been fixed
  • for small images for LinkedIn we implemented a warning that images can differ to the actual post on LinkedIn

 

19.28.0 (new version number for Inbox + CP) - released 10.07.2019

Features:

  • General
    • The name of the person that granted access rights for a channel is now displayed in Account > Channels.
    • Aa icon is displayed right besides the version number of the Hub in the top left corner after we've released a new version. We also changed the version number to consist of the year and calendar week.
  • Inbox
    • Monitoring searches could only be deactivated before, now they can also be deleted.
  • Content Planner
    • n/a
  • Mobile app
    • n/a

Bugfixes:

  • We fixed an error that appeared when the list of users was filtered in Account > User.
  • The date picker in the Insights calendar displayed arrows to switch between month again.
  • Hashtags for Instagram posts are now colored blue and are clickable again.
  • We fixed an error that appeared in the preview of Facebook posts when specific Facebook pages containing special characters were mentioned.
  • It should be possible to add Facebook and Instagram channels without a problem again (Hotfix).

 

Inbox 1.114 / Content Planner 2.24 - released 26.06.2019

Features:

  • General
    • as an admin you can now see the maximum limit of your users in the SocialHub
    • if you have added an additional access token for Instagram you can now see it in the channel page (like we show it for Facebook as well)
    • we now show for Facebook Channels, when an access token will automatically expire (that was a change for the API by Facebook, access token will now expire after quite a while)
  • Inbox
    • you can now search within the templates (with 2 or more words)
    • monitoring tickets can now analysed within the Insights (please contact your Account Manager for details)
  • Content Planner
    • n/a
  • Mobile app
    • n/a

Bugfixes:

  • we fixed an issue with the display of the tags within the analytics (Hotfix)
  • the co-working feature should now work with teams again
  • Carousel Posts in Content Planer should work again with the maximum of 10 images

 

Inbox 1.113 / Content Planner 2.24 - released 13.06.2019

Features:

  • General
    • you can now switch teams (button in the upper menu bar)
    • you can now allow approval on user base, a single user can now approve content for example
    • because of the change of the Facebook API, access tokens now expire in Facebook and Instagram - if this happens automatically, we added an email notification for all admins
    • we will add a better overview about these access tokens in the next update
  • Inbox
    • comments to Facebook Ads will now pulled into the SocialHub
  • Content Planner
    • n/a
  • Mobile app
    • if you want to use the mobile App, you need download it again via Apple Store or Google Play Store (Version 0.3.4)

Bugfixes:

  • several bugfixes

Inbox 1.112 / Content Planner 2.23 - released 03.06.2019

Features:

  • General
    • Showcase Pages from LinkedIn can now be added
  • Inbox
    • comments to Facebook Ads will now be pulled into the SocialHub
  • Content Planner
    • if you plan a video at Instagram, you can now choose a thumbnail (will be created from the Video itself)

Bugfixes:

  • you can't click on links in published posts anymore (Instagram)
  • we fixed an issue with the selected language 
  • Emoticons in posts should now shown and counted correctly

 

Inbox 1.111 / Content Planner 2.22 - released 20.05.2019

Features:

  • General
    • n/a
  • Inbox
    • n/a
  • Content Planner
    • LinkedIn: Video posts created directly on LinkedIn are imported into the Hub now.

Bugfixes:

  • Some tweet types were only imported with truncated text after a change in the Twitter API.

Inbox 1.10 / Content Planner 2.21 - released 02.05.2019

Features:

  • General
    • User Page Table Adjustments (better overview about all users)
    • Add "add another token" button for Instagram (you can now add more than one access token for Instagram channels, therefore a channel should not be disconnected from the SocialHub if an admin for example changes his passwort on Instagram itself (we have a description for this feature here)
  • Inbox
    •  Support Animated GIFs for Ticket Replies
  • Content Planner
    • Allow setting video description, is no title is set, the filename will be used
    • Email notification should be sent to mentioned users after a new post is saved

Bugfixes:

  • fixed: Deleting a user in SocialHub is now again working correclty (as an admin)
  • fixed (SocialHub mobile App): Ticket Action Bar in Mobile View works now again properly
  • hotfixed: No LinkedIn channels displayed in add channel overlay
  • Tickets without message cannot get created with rule that checks for keywords
  • Slideshow images not copied when post content is copied to all posts in a post group

 

Inbox 1.109 / Content Planner 2.20 - released 17.04.2019

Features:

  • general
    • n/a
  • Inbox
    • n/a
  • Content Planner V2
    • Cryptic error messages for media validations

Bugfixes:

  • Content Planner: Posts not movable in weekly calendar view in Firefox
  • Publisher: Facebook mention marks shift around when symbols are inserted
  • more smaller bugfixes

Inbox 1.108 / Content Planner 2.19 - released 03.04.2019

Features:

  • general
    • n/a
  • Inbox
    • n/a
  • Content Planner V2
    • prevent feed targeting for facebook video posts

Bugfixes:

  • Publisher: Empty lines cause the preview to display HTML for Facebook posts
  • Insights: Increase the padding for sub categories to improve readability
  • Access permissions for Facebook pages can't get added
  • Publisher: Hashtag links for Instagram channels are outdated
  • Publisher: Images in preview for LinkedIn posts are cropped instead of resized
  • Assign function sends mails from the users email address which is known as spoofing and categorized as spam

 

Inbox 1.107 / Content Planner 2.18 - released 20.03.2019

Features:

  • general
    • n/a
  • Inbox
    • n/a
  • Content Planner
    • Show fans and fans by gender metrics in channel analytics

Bugfixes:

  • fixed: Smart Rule: Forward via email action throws an error
  • fixed: Bitly accounts can't get connected
  • fixed: Publisher: Paragraphs before emojis are removed when posting to Instagram
  • fixed: CP redirect on login not working

 

Inbox 1.106 / Content Planner 2.17 - released 06.03.2019

Features:

  • General
    • n/a
  • Inbox
    • n/a
  • Content Planner V2
    • All posts planned for a future date can now be rescheduled in the weekly overview via drag & drop

Bugfixes:

  • Delete category: The window can now be closed to cancel the process
  • Delete category: The option "Move tickets" can be selected
  • Analytics: No results were displayed for some channels
  • Content Planner: Targeting options were erroneously reset when the publication time was changed
  • Publisher: The preview for Facebook posts did not display paragraphs correctly
  • Some tickets broke the limits of the interface and the action buttons could no longer be reached
  • Users with the role "Editor" can now modify their personal settings again

 

1.105 - released 20.02.2019

Features:

  • general
    • n/a
  • Inbox
    • we lowered the minimum amount of days within the data privacy options from 30 to 14
  • Content Planner V2
    • you can now refresh the link preview via button

Bugfixes:

  • we resolved an issue where you stayed on the login page if an account expired
  • you can now add Facebook ads once again
  • clicking on the version number in the Content Planner will redirect you now correctly to the SocialHub changelog

 

1.104 - released 07.02.2019

Features:

  • general
    • n/a
  • Inbox
    • we added a char counter for monitoring tickets from Twitter
    • if you are using a chat bot, every ticket now displays the last 5 comments in the right sidebar
  • Content Planner V2
    • we added an error message due to a Facebook API error in the Analytics if you want to see your fans, this error needs to be fixed by Facebook

Bugfixes:

  • we solved an issue with adding a Facebook Ad Account (Hotfix)
  • we also solved in issue with the co-working feature via Hotfix

 

1.103 - released 25.01.2019

Features:

  • general
    • n/a
  • Inbox
    • you can now restrict your searches with languages and countrys
  • Content Planner V2
    • you can now cancel a promotion for Facebook
    • Instagram now supports upload for Videos
    • if an email is sent with email approval, the email address of the SocialHub User is used

Bugfixes:

  • .gif and video thumbnails should be shown correctly in Twitter direct messages again
  • because of technical issues we deactivated the options to add the content of a ticket for forwarding WordPress tickets
  • we fixed an issue with Facebook ratings and implemented a workaround until Facebook will fix its error
  • in rare case the name of a Twitter user was not displayed correctly if he changed his name on Twitter

 

1.102 - released 10.01.2019

Features:

  • general
    • page "settings" was redesigned and should give you now a much better overview
  • Inbox
    • n/a
  • Content Planner V2
    • upload of videos to Twitter has been improved

Bugfixes:

  • we solved an issue by moving tickets between folders leading to performance issues
  • numbers for business hours in the Insights should now be correct again (if not, please delete the channel and add him again)
  • tickets in "done" folder should not be marked gray anymore
  • we solved an issue with the calendar view

 

1.101 - released 28.12.2018

Bugfixes:

  • Inbox
    • you should be able to like, share etc. monitoring tickets again
    • if you have selected tickets and tagged them, they should be selected for further work
    • tagging popup will now be closed automatically if a category has been chosen
    • "answer and assign" and "add note and assign" is working again
  • Content Planner V2
    • wordwraps are shown correctly in the preview again

 

1.100 - released am (noch nicht entschieden)

Instagram Business Migration - you can find additional information here

Features:

  • general
    • n/a
  • Inbox
    • because of the above mentioned Instagram migration, new accounts cannot add the old Instagram channel, already existing accounts can still add them in case they need insights
  • Content Planner V2
    • you can now add an email verification for posts which failed during publishing
    • we improved the validation process for publishing media files, therefore you should see instantly whether your files are valid or not (we cannot check large videos yet, this will be improved with a later update)

Bugfixes:

  • in rare cases it happenend, that the wrong channel was chosen if you answer a ticket, this should not occur anymore
  • Instagram user should be correctly mentioned in the answer field again
  • we fixed an issue with the Twitter channels if you answer a ticket
  • in rare cases a user was not able to see an assigned ticket , this is now resolved
  • we improved the time specification in all emails sent out of SocialHub

 

1.99 - released am 28.11.2018

Instagram Business Migration - you can find additional information here

Features:

  • general
    • n/a
  • Inbox
    • n/a
  • Content Planner V2
    • if a folder as subfolder, you can now hover over this folder to see these subfolders

Bugfixes:

  • we fixed an issue with the approval process in the Inbox, this error should not occur anymore for future tickets
  • we also fixed an issue within the email approval process in our Content Planner
  • you should not see the old Instagram channel in the channel view in Content Planner anymore
  • the role "reporter" should only the areas, we designed he can see
  • the export for categories should now work even if you have many subcategories and categories
  • images in direct messages from Twitter should now displayed again

 

1.98 - released 15.11.2018

Instagram Business Migration - you can find additional information here

Features:

  • general
    • login page app.socialhub.io has been renewed
  • Inbox
    • n/a
  • Content Planner V2
    • we now have Analytics for Instagram available
    • you can now export your analytics for tags by .csv export

Bugfixes:

  • links should not brake the ticket layout anymore
  • we solved an issue with pulling comments from Youtube videos, therefore you could get older comments as well. Comments for future videos should be pulled correctly
  • if we do not get a response from Facebook by publishing a video, the whole process will now be canceled with an appropriate error message

  

1.97 - released 31.10.2018

Content Planner V1 is now deactivated

Features:

  • Inbox
    • n/a
  • Content Planner V2
    • tags can now be deleted
    • LinkedIn can now be used for the Content Planner, place holder for this channel are not necessary anymore (channel needs to be attached via "account" > "channels"
    • you can now choose for which channel you want to duplicate a post
    • captions for single images can now be added (Facebook only)
    • tags can now also be duplicated

Bugfixes:

  • approval vie email should now work correctly
  • images are now published correctly if the post text was edited during the approval process
  • char counter in Content Planner is calculating smileys correctly again
  • wordwrap in preview of content planner is working now again
  • recommendations are displayed in the side bar again
  • IE: we fixed an issue in the calendar if now post in a chosen timeframe was planned
  • we added a check for instagram answers, you can not use more than 30 hashtags and not more that 2200 chars
  • you can now see in the ticket history which user anonymized a user data
  • deleting a post in a postgroup is working correctly now
  • you can now delete posts in the "important" folder
  • posts should not be posted twice anymore
  • the teaser text of an image is now displayed correctly, you can also edit it
  • we fixed a display issue in the calendar where posts were not shown on the day the should be published (Hotfix)

 

 

1.96 - released 17.10.2018

Content Planner V1 is now deactivated

we removed the button "Facebook Login" if you wanted to log into the SocialHub

Features:

  • Inbox
    • you can now see who activated data privacy for a single ticket in the ticket historie
    • you should now be able to better understand error messages from Facebook
  • Content Planner V2
    • you can now change images via Drag & Drop
    • there is a new folder in the analytics area to analyse tags for posts
    • we can now change semicolon and comma in the .csv file in case you have problems by importing the file into excel
    • you should now be able to better understand error messages from Facebook

Bugfixes:

  • we fixed an issue with sharing mentions
  • wordwrap is now working correctly again
  • spell checking should work again
  • if you click reply, you can now start typing immediately
  • deleting notes should work again
  • there should be no open editor fields in the archived folder anymore
  • analytics do not have restriction of the time frame anymore
  • the preview image for Instagram shows now the correct ratio
  • published posts have now the correct color in IE

 

1.95 - released 04.10.2018

Features:

  • Inbox
    • n/a
  • Content Planner V2
    • you can now choose from preview images for videosman which then will be used on Facebook

Bugfixes:

  • overlay for emoticons should work correctly now
  • templates are now available in each role again
  • we solved an issue with an incorrect error message if a ticket is catched by a smart rule
  • we were able to solve an issue to get all Facebook comments

 

 

 1.94 - released 20.09.2018

Features:

  • Inbox
    • it is not possible to forward tickets via smart rule
  • Content Planner V2
    • you can now edit the subject line for a approval by email

Bugfixes:

  • n/a

 

1.93 - released 20.09.2018

Features:

  • Inbox
    • if you do not have all rights to add a channel, you will now have an error message stating which permission is missing
    • you can now click on a preview image in a ticket to get a larger version of it
  • Content Planner V2
    • if you try to create a postgroup with more than 50 posts, you will get an error message as the limit for a postgroup are 50 posts 
    • if you want to use the feature "Facebook Ads", just write an email to sales@socialhub.io

Bugfixes:

  • we fixed an issue with editing a post which lead to a crash of the content planner
  • if you click in a list post on a post, you will get directly to this
  • we fixed an error with time zones
  • emoticons are now shown in the inbox as they are available in the network itself
  • we fixed an issue with duplicating a twitter post

 

1.92 - released 22.08.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Right now we are working on implementing Facebook Ads, approval by email for the Content Planner V2 and migration of Content Planner into V2.

Features:

  • Inbox
    • own answers can now be deleted in privacy sections

Bugfixes:

  • Forwarding email is now working for multiple email addresses
  • provide full pagination for adSets and campaigns
  • Posts in week view mode of the calendar displaced
  • Force post deletion dialog
  • Ticket type rule is now working correctly again

 

1.91 - released 07.08.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Right now we are working on implementing Facebook Ads, approval by email for the Content Planner V2 and migration of Content Planner into V2.

Features:

  • Inbox
    • you can now view images in tickets by clicking on the image
  • Content Planner V2
    • we added a info panel within the Content Planner to show you the next steps for the migration to V2
    • Fans by gender in channel analytics
    • we added several improvements for approvals
    • if you have approved a post, the sucess messages has been changed
    • emoticons are now shown correctly in Content List and Analytics
    • improved performance for large postgroups

Bugfixes:

  • all Facebook Post Adgroups are now loaded and shown
  • export of channel analytivs should now work properly
  • post preview should now correctly show all characters
  • an issue with images for carousel posts has been fixed
  • adding a user requires now a correct email address again

 

1.90 - released 25.07.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Right now we are working on implementing Facebook Ads, approval by email for the Content Planner V2 and migration of Content Planner into V2.

Features:

  • Inbox
    • Add search by ID to The FB Channels Modal
  • Content Planner V2
    • .gif files are now supported
    • Email Approval Feature - please contact our Sales Team / your Account Manager
    • if copying content, options "images" and "videos" is now "media"
    • Allow to copy content tags in post group
    • Show ad and darkpost indicators also on analytics view (Facebook)

Bugfixes:

  • minor bugfixes

 

1.89 - released 11.07.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Right now we are working on implementing Facebook Ads, approval by email for the Content Planner V2 and migration of Content Planner into V2.

Bugfixes:

  • Missing images on a ticket will now correctly displayed
  • handle media with broken url
  • Emojis will now displayed correctly
  • correct error and feedItem on publishing posts if link can not be found (add API error to feedItem if ad publication fails)

 

1.88 - released 28.06.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Features:

  • Inbox
    • Sound Effect On Incoming Ticket, can be activated and deactivated in personal settings
    • pseudonymization of right sidebar due to Data Privacy settings
  • Content Planner V1
    • as we will start shortly with the migration of scheduled posts from Content Planner V1 into the new version V2, we needed to remove the option to publish .gif files due to technical issues
  • Content Planner V2
    • broken image & videos thumbnails, Images' and videos' thumbnails should be shown again

Bugfixes:

  • asterisk for new tickets is back
  • Word Press tickets will not have the wrong name anymore. If a comment cannot be assigned to a user, this will now pulled as anonymus user
  • more Bugfixes

 

1.87 - released 13.06.2018

Closed Beta for Facebook Ads! - if you are interested, just contact us via email at support@socialhub.io 

Features:

  • Content Planner V2
    • Posts published on Instagram will now also be displayed in the calencar (only images, videos and slideshows, no storys)
    • Posts published on Instagram now have a link to the post included

Bugfixes:

  • posts should now published correctly instead of a double post
  • smaller bugfixes
  •  

1.86 - released 29.05.2018

Features:

  • Content Planner V2
    • show warning for Facebook links added to postings
    • allow content tags for imported and published posts
    • Remove unsupported targeting options

Bugfixes:

  • preview for post with 2 images will now displayed correctly
  • Calendar tags disappear when another filter is used
  • Handle expired access tokens for IG Business
  • fixed Error while adding notes to Instagram monitoring tickets

 

1.85 - released 18.05.2018

Features:

  • Inbox
    • option to delete Instagram comments has been disabled because of an API deprecation
  • Content Planner V2
    • added .csv export for the content list
    • facebook.com links can be added to Facebook posts again, but preview won't be shown

Bugfixes:

  • many smaller fixes
  • own Instagram replies won't be shown in the inbox

 

1.84 - released 02.05.2018

Features:

  • Inbox
    • Wire Up The Multi-Select Ticket Type Filter > you can now chose different ticket types together
    • Disable email forwarding for Wordpress comments
  • Content Planner V2
    • Show Wordpress title in Calendar
    • Add link to Wordpress post for imported posts
    • Add tags for all calendar views and add ellipsis feature for content tag
    • remove images from carousel if link is removed
    • posts planned on WordPress or Facebook directly are imported are now also marked as published at desired date

Bugfixes:

  • many smaller fixes

 

1.83 - released 17.04.2018

Features:

  • .csv export for new Content Planner v2 analytics
  • content tags
    • can be added/removed to/from individual posts
    • you get suggestions while entering tags
    • tags can be deleted completely so they won't appear in suggestions
    • you can filter the content list and calendar for posts with certain tags
  • accounts created after April 11th won't see a link to Content Planner 1 anymore
  • we now log twitter data through a possibly more reliable api. if it proves to be indeed more reliable, we'll switch to that one
  • you can now also delete imported posts

Bugfixes:

  • fixed bug in which you could create a smart rule without a Keywordlist
  • improved logging and error messages when publishing tweets fails
  • fixed adding new Facebook channels
  • fixed sort criteria for analytics

 

1.82 - released 05.04.2018

Features:

  • Analytics page for new Content Planner 2

Verbesserungen:

  • Added image validation for Instagram posts

Bugfixes:

  • Failed Instagram posts are marked as “failed to publish” again
  • Categories CSV export is sorted correctly now
  • many smaller fixes

 

1.81 - released 21.03.2018

Features:

  • Possible to schedule a post from calendar
  • Facebook Posts will get imported into Content Planner V2 from now on (starting with the date of release, everything before that needs to wait for the migration script - imported posts cannot be edited or deleted via SocialHub)
  • Active filters will be reflected in the URL of calendar (for sharing a certain view and not loosing filters after reloading)

Verbesserungen:

  • Smaller filter bar for calendar

Bugfixes:

  • many smaller fixes

 

1.80 - released 07.03.2018

Features:

  • Data privacy settings are now available for everyone
  • Post editor: All tabs that contain errors will get highlighted from now on, so you can see more clearly where you need to fix anything
  • mentions are now also shown properly in the post preview
  • Posts in scheduled or needs review state can now be edited. A log message will be appended to the collab tab
  • removed the beta tag from Content Planner 2
  • use proper styling of Instagram posts in the monthly view of the calendar

Bugfixes:

  • mentions weren't styled properly when link shortening was used
  • current file upload was lost when collapsing post editor
  • when rejecting a post the reason is instantly shown in the collaboration tab
  • Carousel post: link wasn't updated when pressing Enter
  • Styling for image Attachements was unified for normal posts, link attachments and carousel posts
  • Business hours config can be saved again
  • use consistent date formats in more places

Work in progress (up for next release)

  • Analytics rebuild
  • Facebook post import
  • Create scheduled posts from the calendar
  • Wordpress integration (internal)

 

1.79 - released 20.02.2018

 Content Planner V2:

  • Instagram Publishing: You are now able to directly create image posts 
  • Carousel Posttyp: we now support creating carousel posts for Facebook
  • Facebook link editing: when you attach a link to a Facebook post you are now able to override the image, title and description
  • You can now also copy the scheduled time of a post and also decide which parts of the content to copy
  • Tweets which were created outside of SocialHub will now be displayed in the calendar
  • Bugfix: the obsolete @ for Facebook mentions was removed from the post preview

Inbox:

  • Data Privacy: You now have the option to delete all data of a user if he requests it 
  • We added a documentation on how you can use chatbots with SocialHub
  • Bugfix: Tickets are forwarded properly again to all recipients

1.78 - released 07.02.2018

Inbox:

  • Added Ticket Export Button to category insights
  • extensions for Data Privacy
  • IE 11: fixed bulk actions
  • fixed broken CSS on certain elements in Inbox
  • IE 11: fixed broken paging
  • more smaller Bugfixes

 Content Planner V2:

  • fixed wrong post text removal on focus in Inter Explorer 11
  • fixed several problems with mentions

 

1.77 - released 29.01.2018

Inbox:

  • Data Privacy - preparations for implementing this into the SocialHub
  • smaller Bugfixes

 Content Planner V2:

  • Use postActions functions, delete button is now available for draft
  • post count for network not updated in calendar if deleting a post works now correctly
  • implemented Drag & Drop for weekly view in calendar, you can now see where a post can be placed
  • Autosave indicator should show that post isn't saved yet when typing
  • Don't try to attach link when other attachments are present
  • Hotfix: delete complete text of a post
  • Facebook Mention are now shown correctly after posting on Facebook, Emoticons should not be shown as Mentions anymore
  • Slideshows are now available

 

1.76 - released 10.01.2018

Inbox:

  • small bugfixes

 Content Planner V2:

  • campaigns are now implemented
  • you can now mention pages (Facebook)
  • Allow a multiselect channel filter
  • Make sidebar collapsible
  • Update twitter char counter to use twitter-text
  • Extend the Calendar Month View To Include Rolling Days
  • kleinere Bugfixes

 

1.75 - released 10.01.2018

Inbox:

  • added char counter for Facebook messages (releavant for Bot user)
  • customer replies on twitter itself will also be shown in the history as context for a mentioning ticket
  • small bugfixes

 Content Planner V2:

  • Added targeting forms to Facebook editor
  • design of notifications have been changed
  • wir haben einen Fehler bei der Weiterleitung auf die Tagesansicht behoben (Wochen / Monatsansicht)
  • in the calendars weekly view, only 25 posts are shown directly, if more are available you have a "show more" button
  • Add "add post" button in postgroup
  • Post header labels should use the state colors
  • Calendar: Style past days differently (monthly/weekly view)
  • Debounce / Throttle The Content Text Editor AutoSave Only
  • small bugfixes

 

1.74 - released 12.12.2017

Inbox:

  • Facebook fixed missing messages Bug (was already announced)

Content Planner:

  • fixed bug when all metrics for a channel are broken

 Content Planner V2:

  • improved allowed media file name handling (more special characters are allowed and some are replaced with `_`)
  • Fixed Cursor Bug with Emoji + Mentions
  • Allow user change publish time after post approval
  • Navbar Styling Fixes for responsive views
  • Re-enabled the duplicate button for published posts
  • Added option to delete published posts
  • Disabled assignee widget in published state
  • Improved pagination throughout app
  • Fixed Time Range Filter: difficult to see today number on popup calendar
  • Added a loader for the additional channel information
  • Fixed delete action for predraft
  • Empty postgroup redirect when individually deleting posts
  • Show success notification after post was unscheduled in Calendar
  • Display week day in Calendar day view
  • Calendar: allow rescheduling with drag and drop
  • Use color codes for post states
  • Added add Post button
  • Update FB Preview When images attached
  • Content editor: mentions should be styled with a background wrapping whole mention
  • Fixed Only first 25 posts shown in calendar (daily) view

Chatbot:

  • it is now possible to successfully reply to a handed over Facebook message after the 24h window

 

1.73 - released  28.11.2017

Inbox:

  • added button to Facebook message tickets to hand back Facebook conversation to bot
  • implemented handling to act as primary/secondary app for Facebook conversations (bot) 
  • fixed insights peak time chart

Content Planner V2:

  • link shortening with bitl.y is available again for cp2
  • option to unschedule an scheduled/approved post
  • prevent Facebook video posts to be marked as published although they have failed
  • some layout improvements
  • planned posts and channel fans are shown on channel selection screen

 

1.72 - released 13.11.2017

Inbox:

  • increased twitter tweet length to 280 characters 

Content Planner V2:

  • prevent creation of empty posts
  • increased twitter tweet length to 280 characters 
  • show "more" button in collaboration only if there are more items
  • link preview is automatically generated if a link is written into the text area
  • layout fix make autosave less annoying
  • fix timezone issue in calendar
  • always show schedule/publish time in posts in calendar
  • use filter bar in calendar
  • the items in the channel filter now also show the network indicator image
  • approved posts waiting to be published cannot be edited anymore

 

1.71 - released 03.11.2017

Inbox & Content Planner:

  • preparation Update for Content Planner V2

 

1.70 - released 18.10.2017

Inbox & Content Planner:

  • preparation Update for Content Planner V2

 

1.69 - released 04.10.2017

Inbox & Content Planner:

  • preparation Update for Content Planner V2

 

1.68 - released am 22.09.2017

Inbox & Content Planner:

  • latest Twitter profile picture will be displayed for replies in right sidebar
  • already assigned tickets won't be archived via bulk archive anymore
  • display translation strings instead of translation key for "ticket is from type youtube comment" rule condition
  • user with assigned tickets of deactivated channels can be removed again
  • more bugfixes

 

1.67 - released 14.09.2017

Inbox & Content Planner:

  • fixed CP analytics export for missing post
  • .gif's on Facebook comments will be shown in tickets as images
  • minor Bugfixes

 

1.66 - released 23.08.2017

Inbox & Content Planner:

  • minor Bugfixes

 

1.65 - released 08.08.2017

Inbox

  • users will receive email about new ticket only if they have access to ticket
  • styling of channels drop down in left sidebar (long channel names)
  • profile picture will be used from now on for twitter channels
  • fixed category insights manual time range input
  • fixed .gif file upload for Facebook posts

Content Planner

  • mentioned user in cp post comments will be displayed in comment 

 

1.64 - released 26.07.2017

Inbox

  • User confirmation required before sharing a ticket  
  • more bugfixes

Content Planner

  • Email notification for disapproved cp posts (new user setting)
  • Notify hub users in cp post comments
  • Removed edit link functionality from cp posts

 

1.63 - released 13.07.2017

Inbox

  • we implemented a fix for tickets which could not be solved by any action in very rare cases
  • some more minor Bugfixes

Content Planner

  • new user setting: Summary email of posts that need approval

 

1.62 - released 28.06.2017

Inbox

  • new button for locked tickets shows working history
  • fixed tickets actions if "sort by priority" sort option has been chosen 
  • link „erste Schritte“ is fixed 

 

1.61 - released 14.06.2017

Inbox & Content Planner:

  • new tickets notification works with teams now
  • refactoring of channels Drop down in left sidebar (new design)
  • new rules condition: ticket belongs to channel
  • new sort option "priority first" in assigned folder

 

1.60 - released 31.05.2017

Inbox & Content Planner:

  • unread ticket count will be shown in page title 
  • fixed sort order in archived folder
  • rules type condition extended with all search types
  • no overlay after saving personal settings but notification on the upper right corner 
  • co - working feature enabled for all accounts and cannot be disabled anymore
  • tickets will be locked for other users after adding a note/reply 
  • after removing ticket lock ticket will automatically be locked by new user 
  • twitter handles not in message but in header, twitter handles do not affect the char counter 
  • twitter handles can be excluded

 

1.59 - released 17.05.2017

Inbox & Content Planner:

  • forwarded email contains text again
  • stickers are shown again for Facebook PM
  • tickets will be blocked by "unknown user" if not in collection (eg. new created user)
  • add mark / unmark as priority to ticket drop down
  • removed yellow new tickets notification and show astericks in left sidebar instead

 

1.58 - released am 04.05.2017

Inbox & Content Planner:

  • Unliking review on fb doesn't mark it as deleted in the hub any longer
  • images won't be removed after editing Facebook posts
  • unlock tickets if user leaves inbox by clicking the Content Planner or logout link in the header
  • Content Planner posts will also be updated on RealTimeUpdates
  • correct twitter handles will be preselected if switching channel on ticket 

 

1.57 - released 19.04.2017

Inbox & Content Planner:

  • it's possible to create a suggestion with only an attached image
  • tickets will be displayed even if you click on the names or the badges of an folder
  • reintroduced option to close right sidebar
  • improved mention insertion logic (Twitter replies)
  • improved states of ticket buttons after switching channel (can dm)
  • new rules features
    - Conditions
    * message consists of fb mentions
    * message has fb mentions

    - Actions
    * like
    * delete
    * hide

    - Keyword lists
    * enabled wildcards functionality
    * added description text how to use wildcards in keyword list 
    * keywords may contain spaces

    - option for multiple actions and conditions for one rule

 

1.56 - released 03.04.2017

Inbox & Content Planner:

  • fixed bug during FB channel creation
  • admins can approve suggestions for channels which are in no team
  • it is possible to reply with images with special characters
  • failed and partially executed action will be displayed in ticket history
  • no pager in ticket history overlay if only one page
  • more Bugfixing

1.55 - released am 21.03.2017

Inbox & Content Planner:

  • enabled ticket history for everyone
  • business hours can be saved correctly again
  • improved twitter conversation (better connection between tweets)
  • improved co-working on multi select
  • darkposts created on fb will be imported into cp
  • FB posts will also get updated in the hub when updated on FB
  • FB ratings will also get updated in the hub when updated on FB
  • message is required again to reject a suggestion
  • ticket isn't marked as liked anymore if like task fails

1.54 - released 08.03.2017

Inbox & Content Planner:

  • implemented reordering categories
  • fixed bug in sidebar for FB messages with attachment 
  • cp preview posts are not publish anymore
  • channel name will be displayed in the approval folder if reply is not from the same channel as the ticket
  • using the search in any folder will reset the pager to 1
  • new insights stat for average handling time

1.53 - released 21.02.2017

Inbox & Content Planner:

  • add delete and hiding to bulk actions and improved bulk archive
  • targeting won't be used if no targeting option chosen
  • publishing video posts via Content Planner works again
  • changed wrong config so we won't attach the "no interactor found, check by yourself" note to every monitoring Twitter ticket
  • an error message will be shown if deleting a reply fails
  • a warning will be shown below Text area if we cannot determine twitter username
  • upgraded to Facebook API 2.8 (more posts and comments may get into the hub)

1.52 - released 07.02.2017

Inbox & Content Planner:

  • assigned tickets won't be shown in priority inbox too
  • FB posts will get marked as deleted only if we get a RTU (Real Time Update) for that action
  • upgraded Content Planner FB version from 2.7 to 2.8 (fixed targeting)
  • implemented delete function for replies on monitoring tickets
  • fixed "show all unread comments" count
  • warning will be shown if FB post cannot be created because of too short video
  • improved error handling for bulk tagging
  • searches with only excluded phrases cannot be created/updated

1.51 - released 24.01.2017

Inbox & Content Planner:

  • FB private message attachments will be displayed in forwarding ticket email 
  • set correct channel for new cp posts if switching channels 
  • deleted FB posts will get marked as deleted
  • Username of Twitter monitoring tickets will be updated if necessary and possible otherwise a note will be added
  • access authorization lost email links to page in correct language
  • refactored business hours for new reactivated channels (new channels will get them from latest created channel, reactivated channels without bh will get them from latest created channel, a warning will always be shown what happened)
  • removed arrow in conversation tab
  • hidden tag will be displayed in right sidebar 

1.50 - released 10.01.2017

Inbox & Content Planner:

  • implemented system that sends tickets back to inbox where we didn't get feedback for a reply
  • system notes attached to a ticket cannot be deleted anymore
  • original post improvement (large posts will be shown)
  • a warning will be shown if browser has no javascript enabled 
  • prevent loading tickets from another team
  • a warning will be shown if replying to a twitter mention without mentioning the author
  • Monitoring: searches are now approved automatically
  • new functions in the mobile APP: like, unlike, hide, unhide, delete, share

1.49 - released 14.12.2016

Inbox & Content Planner:

  • tickets page can now be loaded again in IE
  • fixed link to video in FB private messages
  • show only the image not the link in FB private messages
  • creating placeholder posts via the calendar page sends email too

1.48 - released 29.11.2016

Inbox & Content Planner:

  • fixed pagination & searches in assignee folder
  • performance improvement for tickets page
  • FB attachments will be displayed in the right sidebar too
  • Ticket will get deselected from select all after another user blocks it
  • more Bugfixes

1.47 - released 16.11.2016

Inbox & Content Planner:

  • attachments will be shown for Facebook tickets in Ticket list
  • Twitter mention tickets display full text and images again
  • fixed add Twitter channel
  • team channel count includes only active channels
  • cannot create/update team with empty name
  • improved twitter character count
  • Assigned tickets now includes monitoring tickets
  • user ticket count includes search tickets
  • more Bugfixes

1.46 - released 02.11.2016

Inbox & Content Planner:

  • Stickers will be displayed again for FB private messages
  • FB reply button disabled if interaction has been deleted on Facebook
  • fixed char count for Twitter mention suggestions sent as direct messages
  • more Bugfixes

1.45 - released 19.10.2016

Inbox & Content Planner:

  • simultaneous login (desktop/mobile)
  • unique channel name will be used in access token expired email

1.43 - released 05.10.2016

Inbox & Content Planner:

  • enabled email forwarding feature for webmonitoring tickets
  • fixed reply with image to a Twitter mention
  • fixed text input performance issues
  • improved Twitter user information layout on right sidebar
  • more Bugfixes

1.43 - released 20.09.2016

Content Planner:

  • implemented placeholder feature
  • link validation in Content Planner - add link overlay
  • Tickets visible again in overlay on /#insights/categories
  • more Bugfixes

1.42 - released 08.09.2016

Inbox:

  • beta design now available for everybody
  • with new design reply editing is available for everybody
  • sticker work again in comments
  • using new Facebook API
  • block FB user 

1.41 - released 23.08.2016

Inbox:

  • beta for editing FB comments and new tickets layout
  • change filter for ticket type. You can only activate filter for active channels

Content Planner:

  • lots of content planner fixes

 

1.40 - released 10.08.2016

Inbox:

  • coworking feature improvements
  • socket connection status for everyone
  • there is no technical restriction for user posts with more than 5000 comments anymore 

Content Planner:

  • Twitter analytics
  • fixed age/interests targeting bug
  • fixed delete on network bug
  • fixed calendar time range bug

 

1.39 - released 26.07.2016

Inbox & Content Planner:

  • fixed bug where Twitter user information didn't load for some Twitter channels
  • note will be attached to ticket again if reply failed for FB tickets
  • fb user name will be displayed in email if access token expired

 

1.38 - released 12.07.2016

Inbox & Content Planner:

  • Customers can now order Web Monitoring
  • Published Tweets by the content planner won't get displayed twice in the calendar
  • more Bugfixes

 

1.37 - released 28.06.2016

Inbox:

  • New role "Social Media Manager (without Insigths)"
  • Selected Tickets stay selected after tagging them
  • "Add access authorization" for Facebook channels works again
  • many small Bugfixes

 

1.36 - released 13.06.2016

Inbox:

  • multilingual register page

Content Planer: 

  • preview image of published Facebook video has correct resolution
  • warning in Content Planner analytics will be shown if we are not able to get insights for a FB page

 

1.35 - released 02.06.2016

Inbox:

  • conversations tab for Twitter Direct Messages
  • creation time of tickets in forwarded emaila is correct
  • insights replies written calculation changed (replies will be counted only if they were created in the chosen time period)

Content Planer: 

  • Twitter analytics

 

1.34 - released 18.05.2016

Inbox:

  • Add function to reactivate searches
  • Twitter conversations tab shows link to twitter conversation if there are more item than in the hub
  • Image upload for Tweets

 

1.33 - released 09.05.2016

Monitoring:

  • Monitoring is live
  • you can adjust your searches and link key words or dismiss them
  • Every search needs to be manually approved by SocialHub Support (to check our database)

Content Planer: 

  • You can now configure your Link Shortener and add your own bit.ly account
  • more Bugfixes

 

1.32 - released 27.04.2016

Inbox:

  • we implemented a new Tab in Twitter Tickets in the right sidebar, you can now see the context
  • if you forward a ticket via email, this email will be send by app@socialhub.io
  • added Link Shortener in Content Planner
  • more Bugfixes

 

1.31 - released 19.04.2016

Inbox:

  • closed beta for monitoring as started
  • Insights Export for Instagram and Youtube is now available
  • A lot of Bugfixes for Inibox

 

1.30 - released 05.04.2016

Inbox:

  • closed beta for Google Places has started
  • Bugfixes for Inbox

 

1.29 - released 14.03.2016

Inbox:

  • we added a filter for comments on Dark Posts, Youtube & Instagram comments
  • Bugfixes

 

1.28 - released 02.03.2016

Inbox:

  • Insights are back again

Content Planner (released 18.03.2016):

  • Posts which were published on Facebook itself are now shown in the Content Planner as well
  • Analytics for Facebook are now implemented
  • publishing Posts need now confirmation via "OK" Button to approve choosing the correct channel
  • Error messages needs to be actively clicked 
  • Calendar now remembers your last filter and view

 

1.27 - released 11.02.2016 & 01.03.2016

Content Planner:

  • Posts can now planned and published withour delay
  • we added a preview for Facebook Posts
  • we added a preview image for videos
  • added first version of link shortener
  • more Bugfixes

Inbox:

  • Insights prepared for relaunch
  • Frontend changes for Twitter context side bar
  • added some improvements for performance
  • Bugfixes 

1.26 - released 27.01.2016

Content Planner:

  • automatic saves should not disrupt your writing
  • post which have status "error while publishing" can not be edited anymore but can be put into "approval" folder" where they can be edited again
  • in channel selection last setting is saved
  • we implemented an image preview by clicking in post preview on the mini image
  • Facebook Targeting now supports Interests
  • Bugfixes

Inbox:

  • New Feature: Teams
  • you can add as many Teams as you want and assign user & channels
  • you can now tag tickets in "Done" & "Deleted" Folder
  • Bugfixes  

1.25 - released 13.01.2016

Content Planner:

  • the speed of the calendar has been improved - posts should now be loaded much more faster
  • You can now use the gallery function from Twitter in the Content Planner. up to 4 images can be uploaded at once if you write a Twitter Post
  • Posts which needed to be approved now also show details to date & time
  • Bugfixes

1.24 - released 22.12.2015

Content Planner:

  • preview of videos now show a real preview instead of using an image
  • uploaded video can now be viewed by clicking on the preview
  • filter for Content Planer have now a better look
  • mouse over in calendar has been improved
  • if you write a new post in Content Planner, these are not saved automatically in draft but needed to be saved as draft specifically
  • drafts can now be filtered by author

Inbox:

  • you can now add tags in "done" folder

 

1.23 - released 09.12.2015

Content Planner:

  • you can now add videos to posts
  • additionall to Facebook Targeting options you can now use also limit function of Facebook
  • already created post can now be used as template for new posts
  • notifications are now much more visible
  • several performance improvements

Inbox:

  • you can now add multiple channels ad once easier
  • facebook sticker are now displayed correctly

 

1.22 - released 24.11.2015

  • Dates are now language specific and have the appropriate format
  • You can now see all tickets with a specific category in our Insights section
  • By adding new channels you now will see a pager if you are Admin in more than 30 pages
  • You can now activate the Approval Feature for Content Planner in the Features Section

 

1.21 - released 19.10.2015

  • New Security functions
    • IP-Area filter
    • domain limits for email forwarding
    • password rules
    • Expiration dates for passwords
  • multiple login trys with incorrect login data will now block the login process with an increasing time frame
  • SocialHub now offically supports Twitter Direct Messages until 10000 characters
  • Bugfixes

 

1.20 - released 30.09.2015

  • all information of a forwared email are now shown in the note
  • we improved the context of a forwarded email
  • categories can now be edited
  • Facebook Usernames are now up to date
  • New Roles: Social Media Manager and Editor
  • Bugfixes

 

1.19 - released 20.08.2015

  • Socialhub is now available in English, Dutch, Spanish and Italian Language
  • comments for Facebook 
  • Kommentare auf Facbook reviews will now be pulled faster into the SocialHub
  • all recipents (even in CC) will now be displayed in a forwared email
  • more Bugfixes

 

1.18 - released 23.07.2015

  • Yotube Integration is available for all accounts
  • New Feature: Categories is now available for all accounts (this feature can be activated via the feature section)
  • New Feature: you can now create templates 
  • a category can now be assigned to more than one ticket at onece
  • You can now search all tickets regardless of the folder they are in
  • statistics to categories can now also be exported

 

1.17 - released 02.07.2015

  • a lot of Bugfixes and improvements

 

1.16 - released 10.06.2015

  • BETA: edit categories and assign them to tickets
  • Bugfixes

 

1.15 - released 22.05.2015

  • Co Working Feature is now activated automatically for all accounts
  • a Twitter Username can now be changed without losing access token
  • You can now adjust options for Twitter Tickets to see Tweets or History first in the right side bar
  • we implemented a check for names of Youtube Channels 
  • if the access token for Youtube cannot be extended, user will get an email
  • deleted Instagram messages are now correctly marked
  • Instagram comments can now be deleted
  • we improved some error messages

 

1.14 - released 04.05.2015

  • Facebook comments can now be hidden via SocialHub

 

1.13 - released 14.04.2015

  • channel filter now groups channels after their network
  • BETA: Instagram channels can now be added

 

1.12 - released 27.03.2015

  • you can now see which pages was addressed in a Facebook message
  • we improved pulling from Dark Posts / private Messages
  • we also improved forwarding emails
  • we added an option to get an email notification for every incoming ticket

 

1.11.1 - released 23.03.2015

  • we solved a problem with adding channels

 

1.11 - released 17.03.2015

  • CSV Export: we implemented a Bugfix for values 
  • CSV files are now more compatible with MS Excel
  • Search function: deactived channels will not be searched anymore
  • Twitter counter now also considers attached images
  • if a post contains a location this will also be shown in the ticket
  • the first image of an album and the comments for this will now be correclty pulled into the SocialHub
  • original post is now always complete

 

1.10 - released 03.03.2015

  • we added a CSV Export for Insights

 

1.9 - released 19.02.2015

  • we optimized Facebook Request
  • you can now add additional Accesstoken
  • we improved the search engine
  • You can now see Twitter answers in Twitter Userhistory

 

1.8 - released 05.12.2014

  • you can now add images in answers for Twitter Mentions, Facebook Posts and Comments
  • we implemented options for personal use (click on your username and then choose options):
    • email notification for incoming tickets can now be deactivated
    • you can now adjust the message limit in the right sidebar (to prevent long loading times)
  • we changed the process for adding channels

 

1.7 - released 25.11.2014

  • in Twitter Tickets you can now see a list of newest tweets of this user in the right sidebar
  • we added a userhistory for Twitter Tickets
  • answers and notes were now saved during typing
  • we improved the detection of links in tickets and answers
  • channels which cannot be added are now marked
  • you can now add more than one access token for Facebook channels
  • text cursor during answering a Tweet will now automatically be at the end of the name
  • changing the folder during paging through you will now automatically be at the beginning og the site

 

1.6 - released 11.11.2014

  • you can now see more information from a user at Twitter Tickets
  • if a user is following your channel you can now also answer with a Direct Message on a Mention
  • you will not receive an email anymore if you assign a ticket to yourself
  • we implemented a warning for not supported browser, this will only displayed once
  • Dark Posts will be pulled directly after publishing 
  • customers with the Starter Package can only have 1 user and will see that in options menu
  • internal Performance improvements

 

1.5 - released 04.11.2014

  • assign Button is separated for inactive and active user
  • assign button will now show how many tickets will be assigned to a user
  • your own folder with your assigned tickets will now show the ticket count of assigned tickets
  • we improved the handling for adding images in album

 

1.4 - released 30.10.2014

  • Bugfixes

 

1.3 - released 17.10.2014

  • special characters in Tweets are now shown correctly 
  • we added an improvement for accounts with many tickets

 

1.2 - released 25.09.2014

  • we added a better error handling for Twitter messages
  • character counter for Twitter messages now also counts automated shortened links
  • performance improvement for long ticket lists
  • we added an error message if a channel is already in another SocialHub Account
  • New Role: observer
  • BETA: new Feature - Co Working - you can now see if another user in SocialHub is already working on another ticket
  • we added a Bugfix for an error to prevent multiple release of an answer
  • private message will now be pulled without delay again

 

1.1 - released 10.09.2014

  • reviews will be pulled
  • comments for a album will be pulled
  • comments for images in an album will be pulled

1.0 - released 20.08.2014

  • first version of SocialHub
Have more questions? Submit a request

Comments