SocialHub Help Center

Inbox

Summary

• Work on Tickets
• Inbox overview
• Note, Hide and Delete
• Like
• E-mail forwarding

Features

• Approval process
• Smart Rules
• Monitoring
• Categories / Tagging
• Templates / FAQ
• Co-Working

Other

• Which actions can be triggered by Smart Rules?
• Replying to Facebook messages older than 24 hours
• Co-Working - The connection to the server has been interrupted
• Which ticket types go into the Inbox?
• How long does it take for tickets to arrive in the hub?
• Retrieving mentions for Instagram channels

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Content Planner

Summary

• Publish posts
• Link-Shortener

Features

• Approval process
• E-mail approval process

Other

• ★ The access authorization of the channel needs to be renewed
• Which images and videos can be published?
• Edit link preview in posts for Facebook channels
• Information about the post preview

Analytics

Inbox Analytics

• Insights
• Description of Insights Metrics
• Inboix Categories
• Analytics for monitoring

Content Planner Analytics

• Post performance
• Analytics
• Content Planner Tags
• Description of Content Planner metrics

Other

• iFrame integration

Medialibrary and -editor

Other

• Add your own font to the media editor

Account (Administration)

Channels

• How to connect a channel
• Help, I can't connect my channel
• Placeholder channels
• Inbox API - Setup and technical documentation

User

• Create or delete users
• Controlling user access rights using roles
• Controlling user access rights individually

Teams

• Set up teams

Features

• Ein- und Ausschalten von Features

Facebook Ads

• Activate Facebook Ad Account
• Facebook Ads
• Publishing ads on Instagram
• Comments on Facebook and Instagram ads

Privacy

• When will the data stored in the SocialHub be permanently deleted?
• Data Privacy Settings

Other

• Which permissions does the SocialHub need to connect a Facebook page or an Instagram account?
• Which permissions does my Facebook profile need to connect a channel to the SocialHub?
• What data is imported after a channel is added?
• How can I connect additional channels that the Hub doesn't support yet?

Other

Known issues

• Known problems and limitations with the networks
• The uploaded image is rotated by at least 90 degrees (error message)

Information

• Changelog SocialHub
• Grant Support Access
• Terms of service & privacy policy of the networks
• Why is this feature not available in SocialHub?

User settings

• Personal settings
• Changing passwords
• Two-factor authentication

Tips & tricks

• Activating cookies - how does it work?
• Clearing the cache - how does it work?
• Open CSV files in old Versions of Microsoft Excel
• Tips for Performance Issues

Archiv

• Reply to WhatsApp messages in the inbox
• Insights [deprecated]
• Integrate Facebook chatbot
• News feed targeting for Facebook posts
• FAQ about users & teams
• I clicked the wrong button ("Cancel" or "Not now") while adding a channel ... (deprecated)

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