SocialHub

Setting up the SocialHub

Adding channels

• How to connect a channel
• Placeholder channels
• Integrate a Facebook chatbot
• How can I connect additional channels that the Hub doesn't support yet?
• Inbox API - Setup and technical documentation

Managing users

• Create or delete users
• Controlling user access rights using roles
• Controlling user access rights individually

User settings

• Personal settings
• Changing passwords
• Two-factor authentication

More

• When will the data stored in the SocialHub be permanently deleted?

Inbox

FAQ

• Which actions can be triggered by Smart Rules?
• Retrieving mentions for Instagram channels
• Comments on Facebook and Instagram ads

Content Planner

Features

• Facebook Ads

FAQ

• Which images and videos can be published?
• Publishing ads on Instagram

Other Information / FAQ

FAQ

• Which permissions does the SocialHub need to connect a Facebook page or an Instagram account?
• Which permissions does my Facebook profile need to connect a channel to the SocialHub?
• Add access authorization - what does it mean?

Tips & tricks

• Activating cookies - how does it work?
• Clearing the cache - how does it work?

Information

• Information about the post preview
• News feed targeting for Facebook posts
• Replying to Facebook messages older than 24 hours
• Terms of service & privacy policy of the networks
• The access authorization of the channel needs to be renewed

Known issues

• Co-Working - The connection to the server has been interrupted
• Help, I can't connect my channel
• I clicked the wrong button ("Cancel" or "Not now") while adding a channel ...
• Instagram Migration - November 2018
• SocialHub warning: Access authorization expired
• The uploaded image is rotated by at least 90 degrees (error message)

Updates

• ★ Changelog SocialHub