The first user of a SocialHub account does automatically have the admin role. This user can view all data of the account as well as view and change all settings. Of course, this user can also create additional users. However, not every user is supposed to have access to all features of the SocialHub. Some users may only handle incoming tickets, others may be responsible for planning new posts. This is possible by assigning roles.
Do you want to be able to control the access rights for a user more precisely, e.g. the approval process of the Content Planner? The feature "Customize roles" allows you to define exactly which features each user can access.
Which roles are available?
| Admin | Triager | Community Manager | Community Manager (without insights) | Editor | Observer | |
| Inbox - View tickets | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Inbox - Assign tickets or forward them via email | ✔ | ✔ | ✔ | ✔ | ||
| Inbox - Handle tickets | ✔ | ✔ | ✔ | |||
| Content Planner | ✔ | ✔ | ||||
| Media Library | ✔ | ✔ | ✔ | ✔ | ||
| Management - Users | ✔ | |||||
| Management - Channels | ✔ | |||||
| Management - Features | ✔ | |||||
| Reporting | ✔ | ✔ |
| Reporter | Social Media Manager | Social Media Manager (without insights) | Social Media Manager And Advertiser | Advertiser | |
| Inbox - View tickets | ✔ | ✔ | ✔ | ||
| Inbox - Assign tickets or forward them via email | ✔ | ✔ | ✔ | ||
| Inbox - Handle tickets | ✔ | ✔ | ✔ | ||
| Content Planner | ✔ | ✔ | ✔ | ✔ | |
| Media Library | ✔ | ✔ | ✔ | ✔ | |
| Management - Users | |||||
| Management - Channels | |||||
| Management - Features | |||||
| Reporting | ✔ | ✔ | ✔ | ||
| Access to Ads in Content Planner | ✔ | ✔ |
How do I assign a role to a user?
The user administration is found in the menu Account > User of your SocialHub account:
If you create a new user, you can directly select the role. You can assign a different role to an existing user by clicking the "Edit" button.