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Failed to publish a post

Updated

Occasionally, a planned article may not be published as it should be.
In this case, there are a few steps you can take yourself to possibly solve the problem directly.

Steps to solve the problem yourself:

To rule out as many sources of error as possible at once, you can go through the following steps:

1. Deactivate and reactivate the channel

  • Go to Accounts -> Channels:
    Search for the channel where the post is failing.
  • Deactivate the channel:
    Deactivate the affected channel and wait a few seconds.
  • Reactivate the channel:
    Activate the channel again and follow the instructions.

If something is stuck with the access tokens, this will be fixed here immediately or at least noticed.

2. Permissions in Business Integration

Another possible cause is a lack of permissions in SocialHub's Business Integration. Please also check the following:

  1. Log in to www.facebook.com

     
  2. In the settings of your personal Facebook profile, open the “Business Integrations” menu item:


     
  3. Then click “View and edit” for the SocialHub integration, and a pop-up like this will appear:

At this point, enable any options that aren't already enabled. You may also see individual Facebook pages listed here, which you'll need to enable as well.

Regardless of whether you had to enable anything here or not, be sure to click “Save.” After that, you'll need to disable the channel in the Hub and add it again.

 

3. Recreate post

  • Create a new post:
    Create the post from scratch, i.e. again via the Publisher in a new group.
  • Publish:
    Try to publish the post again.

If a post has already failed once, it may now be blocked by the platforms, so it is important to recreate the post in a new post group.

 

Request further support:

If the post continues to fail, we are of course there for you!

Contact support

  • Open the failed post:
    Go back to the post that was not published.
  • Click on the envelope symbol:
    At the top right, you will see a small envelope icon. Click on it.
  • Leave a message:
    A window will open at the bottom right with the text ‘Leave a message’. 
    Here you can send a message directly to our support team.
  • Enable support access:
    You can also give us direct support access as long as you have an admin user in the hub. Simply go to Account -> Support access and give us access, preferably for a few days or permanently.

These steps will give our team all the information we need to help you quickly and solve the problem. We will get back to you as soon as possible to help you find a solution.

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