Inbox

Summary

• Sentiments
• Work on Tickets
• Inbox overview
• Note, Hide and Delete
• Like
• E-mail forwarding

Features

• Inbox Alerts
• Multitagging
• Switch reply channel
• Pause tickets
• Contacts
• Post-based inbox

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Other

• Which actions can be triggered by Smart Rules?
• Replying to Facebook messages older than 24 hours
• Co-Working - The connection to the server has been interrupted
• Which ticket types go into the Inbox?
• How long does it take for tickets to arrive in the hub?
• Retrieving mentions for Instagram channels

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