Basics

• Inbox overview
• Work on Tickets
• Like
• Note, Hide and Delete
• E-mail forwarding

Additional Features

• Brand Tonality
• Smart Reply
• Ticket Translation
• Contacts
• Templates / FAQ
• Co-Working

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FAQ

• Microsoft Azure AI Services
• Which ticket types go into the Inbox?
• How long does it take for tickets to arrive in the hub?
• Which actions can be triggered by Smart Rules?
• Replying to Facebook messages older than 24 hours
• Co-Working - The connection to the server has been interrupted

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