To receive Instagram Mentions you need to have the respective "Mentions" Feature activated in Account -> Features
You now receive mentions in media, captions and comments as separate tickets in their inbox!
They can also be filtered directly, by selecting the ticket type “Mentions”.
There are a few things to keep in mind:
- if the account is tagged in one or more media in a carousel, all media get imported with the info, that the mention was in one of them, not in which specific one
- you cannot reply to mentions in third-party media via SocialHub, but you can access the profile for the original post to interact directly on the platform
- if the account gets mentioned in a comment on a third-party post, you cannot see the original post within SocialHub
- mentions are only available for public profiles, not for private ones
- mentions in stories still appear as messages, as they do on Instagram itself
- if someone mentions an account in a comment of the account’s own post, the ticket will be counted as a comment, not a mention