In SocialHub, you can connect to a variety of different social media networks. Besides the big ones like Facebook, Instagram and Twitter, we offer a whole range of channels. The functions available for these networks in the hub vary depending on the platform in question.
Under Account > Channels you can add new channels and manage existing channels:
Clicking on the button "Add channel" starts the connection process to the selected network. We recommend that you log into the respective network in another tab of the browser beforehand. This simplifies the process and can prevent errors.
The procedure varies slightly depending on the network. Which network do you want to add?
| Facebook/Instagram | YouTube | ||
| TikTok | Google My Business | Trustpilot | |
| WordPress | WhatsApp via MessengerPeople |
|
Facebook / Instagram
Before you can add a Facebook channel to the Hub, see the following articles and check that all settings and permissions in the Meta Business account are set accordingly.
Set permissions for owned Facebook pages
Set permissions for owned Instagram account
If you now add a channel in the hub, a pop-up will first open asking you to log in with Facebook. Click the "Connect with Facebook" button.
You will then be redirected to Facebook, where you will need to log in with your Facebook profile. If you are already logged in, you will need to confirm that you want to continue with this account.
If you add your first channel, you will get the following view.
Here you will be guided through several dialogs in which you can either select the first item to approve all current and future companies, pages and accounts or you can select the desired channels via the 2nd item.
If this is not your first Facebook or Instagram channel, make sure you click on "Edit previous settings" to check the settings just mentioned.
Finally, Facebook will show you a confirmation and clicking on "OK" will open the SocialHub again. If everything went well with the connection, you will be shown an overview of your Facebook pages or Instagram channels that you can connect as a channel in the SocialHub.
Select all the channels you want to manage in SocialHub and click the "Add" button. If the channels are not listed here, please check the following article again to make sure that all permissions are set correctly.
Set permissions for owned Facebook pages
Set permissions for owned Instagram account
After adding the channel, the SocialHub imports some data directly. Details can be found on this help page: What data is imported after a channel is added?
Facebook-Chatbot
You can read how to integrate Facebook Messenger into SocialHub via a chatbot on this page: Integrate Facebook chatbot
When you add a Twitter channel, you will be redirected to Twitter and asked to authorise the SocialHub app.
After adding the channel, SocialHub directly imports some data. You can find details on this help page: What data is imported after a channel is added?
YouTube
When you add a YouTube channel, you will be redirected to YouTube and have to log in. You will then be asked to give the SocialHub access permissions.
After adding the channel, SocialHub directly imports some data. You can find details on this help page: What data is imported after a channel is added?
Before you can add an Instagram channel to the Hub, see the following articles and check that all settings and permissions in the Meta Business account are set accordingly. Set permissions for owned Instagram account
When you add an Instagram channel, a pop-up will first open asking you to log in with Facebook. Click the button "Connect with Facebook".
You will then be redirected to Facebook, where you have to log in with your Facebook profile. If you are already logged in, you will need to confirm that you want to continue with this account.
When you add an Instagram channel for the first time, Facebook will next ask you which Instagram accounts you want to use with SocialHub. For the following accounts you want to add, you will be given the choice to proceed directly or edit the settings.
Click on "Edit previous settings".
Here you will be guided through several dialogs in which you can either select the first item to release all current and future companies, pages and accounts, or you can select the desired ones via the 2nd item.
Facebook will now show you a confirmation and by clicking on "OK" you will open the SocialHub again. If everything went well with the connection, you will be shown an overview of your Instagram accounts, which you can connect as a channel in the SocialHub.
Select all the pages you want to manage in the SocialHub and click the "Add" button. If the channels are not listed here, please check the following article again to make sure the permissions are set correctly.
Set permissions for owned Instagram account
After adding the channel, SocialHub directly imports some data. You can find details on this help page: What data is imported after a channel is added?
WordPress
To add a WordPress channel, you first need to install the SocialHub plugin in your WordPress environment:
The "Install now" button then becomes the "Activate" button. Click to activate the plug-in and then go to the "Settings" > "SocialHub" section. There you will see a so-called access token, which you copy.
Now switch to the SocialHub and open the "Account" > "Channels" section. Click on the button "Add channel" next to WordPress and paste the previously copied access token.
After adding the channel, SocialHub directly imports some data. You can find details on this help page: What data is imported after a channel is added?
When you add a LinkedIn channel, you will be redirected to LinkedIn and asked to log in.
After you have successfully logged in, you will be sent back to SocialHub and you will receive an overview of the LinkedIn pages that you can add.
After adding the channel, SocialHub directly imports some data. You can find details on this help page: What data is imported after a channel is added?
TikTok
When you add a TikTok channel, you will be redirected to TikTok and asked to log in if you are not already logged in.
After successfully logging in, all you have to do is click on the "Authorise" button and you will be back in the Hub and will see the linked TikTok channel in your account.
WhatsApp via MessengerPeople
We are happy to offer you the integration of WhatsApp through the interface/partnership with messengerpeople.com! If you would like to learn more, please contact happy@socialhub.io or your personal contact person.
If the WhatsApp integration is activated for your account, you can start the connection process in the section "WhatsApp via MessengerPeople". By clicking on "Add channel", you will be redirected to MessengerPeople and asked to log in.
If everything went well when you logged in, you will be shown an overview of your WhatsApp channels, which you can connect as a channel in the SocialHub.
Select all the channels you want to manage in SocialHub and click the "Add" button.
Google My Business
We are happy to offer you the integration of Google My Business! If you would like to learn more, please contact happy@socialhub.io or your personal contact person.
Trustpilot
We are happy to offer you the integration of Trustpilot! If you would like to learn more, please contact happy@socialhub.io or your personal contact person.
Mastodon
We are happy to offer you the integration of Mastodon! If you would like to learn more, please contact happy@socialhub.io or your personal contact person.