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Add Google My Business channel

  • Updated

To integrate Google Reviews and Google Questions & Answers with SocialHub, here's what you need to do:

  • Create a custom SocialHub channel for your Google integration
  • Authorize the SocialHub - Google Integration App to use the Google Business Profile API and the custom SocialHub channel.

Create a custom SocialHub channel

Create a new custom channel.

  • Navigate to SocialHub - Channels
  • Click on "Add channel"
  • Select "Inbox API"
  • Give your new custom channel a name and add an image, then click "Save"
  • After creating the custom channel, copy the access token and save it for later use

Authenticate client

This will validate your form entries and create a new user account within the integration app.

You should now be redirected to a Google login prompt in a new tab.

  • Select the Google account you use to manage Google locations. Sign in and give SocialHub permission to change your business account details.

This permission is required to answer Google reviews and questions via SocialHub.

  • After successfully authorizing SocialHub to manage your Google reviews, you will be redirected to the location group selection

Select location group(s)

Once you have successfully authorized SocialHub to manage your Google Reviews, you will need to select which Location Group(s) to sync with your custom SocialHub channel.

  • Select at least one location group

  • Click on "Save"

Tip: Check whether all the locations you expect to find in a location group are listed. It is possible that we cannot retrieve all locations in a group from Google. If this is the case, you will need to create a new location group in the Google Profile Console and move the locations you want to sync with SocialHub into this new group to force Google to update the location information.

That's it. In the next few minutes, you should see the latest Google reviews and questions in SocialHub!

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