Add Trustpilot channel

To integrate Trustpilot reviews into SocialHub, the following is necessary:

• A Trustpilot account

• A custom SocialHub channel for the Trustpilot integration

• Authorize the SocialHub - Trustpilot Integration App to use the Trustpilot API and the SocialHub Custom Channel

Create a custom SocialHub channel

Create a new custom channel.

• Navigate to Account -> Channels
• Click on "Add channel".
• Click on "Add channel" under "Inbox API".
• Give your new custom channel a name and add an image, then click on "Save".
• After creating the custom channel, copy the access token and save it for later use.

Authenticate client

• Open the following page: https://integrations.production.socialhub.io/trustpilot/auth and fill out the form with your Trustpilot Business Unit and your SocialHub Custom Channel Access Token from the previous step

• Click on "Submit and start authentication"

This will validate your form entries.

You should now be redirected to a login prompt from Trustpilot.

• Sign in with your Trustpilot Enterprise account to authorize SocialHub to use the Trustpilot API for your business unit.

This authorization is required to respond to reviews via SocialHub.

• After successful authentication, you will be redirected to the integration app and see a success message.

That's it, you should see the latest Trustpilot reviews in SocialHub in the next few minutes!