How to connect a channel

You can add new channels and manage existing channels in the section Account > Channels:

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Clicking the "Add channel" button starts the connection process for the chosen network. We recommend that you log in to the respective network first in another tab of the browser. This simplifies the process and helps to avoid errors.

The process varies depending on the network. Which network do you want to add?

Facebook Twitter YouTube Instagram
WordPress LinkedIn    

Facebook

When adding a Facebook channel, a popup will appear asking you to sign in with Facebook. Click the button "Connect with Facebook".

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You will be redirected to Facebook and asked to sign in with your Facebook profile. If you are already signed in, you need to confirm that you want to continue with this account.

When you add a Facebook or Instagram channel for the first time, you need to complete a few steps, as described next. If these steps have already been performed, the SocialHub will reopen immediately and displays a list of Facebook pages that you can add. If this is not the case, please see here for the most common solutions: Help, I can't connect my channel

When you add a Facebook or Instagram channel for the first time, Facebook asks which pages you want to use with the SocialHub. Please activate all pages. You can later choose which pages you really want to connect to the SocialHub. Should you later decide to connect to a previously deselected page in the SocialHub, you would have to reset the Business integration otherwise.

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During the next step you can grant permissions to the SocialHub. Make sure to grant all listed permissions. Otherwise, SocialHub might not be able to load the posts and comments of your pages or post comments on your Facebook pages. You can revoke these rights at any time if you no longer want to use SocialHub at a later date.

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Next, Facebook displays a confirmation and with a click on "OK" the SocialHub reopens. You'll see an overview of your Facebook pages and can connect them as a channel in the SocialHub.

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Select all pages you want to manage with the SocialHub and click the button "Add". If you can' t see any Facebook pages, this could have various causes. Please see this help page: Help, I can't connect my channel

After the channel has been added, the SocialHub loads the 10 latest items into the inbox. Older messages will be added gradually to build a user history. These "old" messages will end up in the folder "Done".

Twitter

When you add a Twitter channel, you will be redirected to Twitter and asked to authorize the SocialHub app.

After the channel has been added, the SocialHub loads the 10 latest items into the inbox. Older messages will be added gradually to build a user history. These "old" messages will end up in the folder "Done".

YouTube

When you add a YouTube channel you will be redirected to YouTube and need to sign in. After that, you will be asked to grant access permissions to the SocialHub.

After the channel has been added, the SocialHub loads the 10 latest items into the inbox. Older messages will be added gradually to build a user history. These "old" messages will end up in the folder "Done".

Instagram

When adding a Instagram channel, a popup will appear asking you to sign in with Facebook. Click the button "Connect with Facebook".

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You will be redirected to Facebook and asked to sign in with your Facebook profile. If you are already signed in, you need to confirm that you want to continue with this account.

When you add an Instagram or Facebook channel for the first time, you need to complete a few steps, as described next. If these steps have already been performed, the SocialHub will reopen immediately and displays a list of Instagram accounts that you can add. If this is not the case, please see here for the most common solutions: Help, I can't connect my channel

When you add an Instagram or Facebook channel for the first time, Facebook asks which Instagram Business Accounts you want to use with the SocialHub. Please activate all Instagram accounts. You can later choose which Instagram accounts you really want to connect to the SocialHub. Should you later decide to connect to a previously deselected Instagram account in the SocialHub, you would have to reset the Business integration otherwise.

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Next, you need to specify which Facebook pages you want to use with the SocialHub. Activate all pages here as well, so that you don't have to reset the business integration at a later date.

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During the next step you can grant permissions to the SocialHub. Make sure that all permissions are granted. Otherwise, SocialHub might not be able to load the posts and comments or post comments to your Instagram account. You can revoke these rights at any time if you no longer want to use SocialHub at a later date.

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Next, Facebook displays a confirmation and with a click on "OK" the SocialHub reopens. You'll see an overview of your Instagram accounts and can connect them as a channel in the SocialHub.

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Select all accounts you want to manage with the SocialHub and click the button "Add". If you can' t see any Instagram accounts, this could have various causes. Please see this help page: Help, I can't connect my channel

After the channel has been added, the SocialHub loads the 10 latest items into the inbox. Older messages will be added gradually to build a user history. These "old" messages will end up in the folder "Done".

WordPress

If you want to add a WordPress channel, you need to install the SocialHub plugin in your WordPress environment first:

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The button "Install now" will then turn into the button "Activate". Click this button to activate the plugin and navigate to "Settings" > "SocialHub". You will see a so-called access token, which you can copy.

Now switch to the SocialHub and open the area "Account" > "Channels". Click the button "Add channel" next to WordPress and insert the previously copied access token.

LinkedIn

When you add a LinkedIn channel, you will be redirected to LinkedIn and asked to sign in.

After you have successfully signed in you will automatically return to the SocialHub and you will see an overview of the LinkedIn pages you can add.

Google My Business

We are happy to integrate Google My Business! If you want to learn more, please contact happy@socialhub.io or your personal account manager.

WhatsApp

We are happy to integrate WhatsApp through our partnership with messengerpeople.com! If you want to learn more, please contact happy@socialhub.io or your personal account manager.


Do you have feedback / suggestions or do you experience difficulties using the information provided here?
Contact us at support@socialhub.io and we will try to help you as soon as possible.

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