The SocialHub includes integrations with social networks such as Facebook, Instagram, etc. by default. However, we know that most companies also have other (own) channels, which might even be handled by the same employees. This could be a mailbox, a blog that is not based on WordPress (because the SocialHub supports WordPress ;-)) or simply a social network that the SocialHub doesn't already support.
That's why we have developed the Inbox API. With this API, you can import comments, messages and much more from any other system into the SocialHub and use all other features of the SocialHub, such as storing notes, assigning tickets to other users, using the approval process when replying, etc.
The Inbox API is an interface that is addressed programmatically. This means that your IT/development department must first program something so that the tickets can enter the SocialHub. But don't worry: we have summarized everything you need to know on one page: Inbox API - Setup and technical documentation
If you don't have the resources to implement the integration yourself, we will gladly recommend a partner that can do this for you. Or we might implement the integration as part of a custom project for you at an extra charge. A short mail to support@socialhub.io is sufficient. :-)
By the way: This is a feature that needs to be activated for your account before you can use it. Contact us at sales@socialhub.io with a short message that you want to use this feature.