Controlling user access rights using roles

The first user of a SocialHub account does automatically have the admin role. This user can view all data of the account as well as view and change all settings. Of course, this user can also create additional users. However, not every user is supposed to have access to all features of the SocialHub. Some users may only handle incoming tickets, others may be responsible for planning new posts. This is possible by assigning roles.

Do you want to be able to control the access rights for a user more precisely, e.g. the approval process of the Content Planner? The feature "Customize roles" allows you to define exactly which features each user can access.

Which roles are available?

  Admin Triager Community Manager Community Manager (without insights) Editor Observer
Inbox - View tickets  
Inbox - Assign tickets or forward them via email    
Inbox - Handle tickets      
Content Planner        
Media Library    
Management - Users          
Management - Channels          
Management - Features          
Reporting        

 

  Reporter Social Media Manager Social Media Manager (without insights) Social Media Manager And Advertiser Advertiser
Inbox - View tickets    
Inbox - Assign tickets or forward them via email    
Inbox - Handle tickets    
Content Planner  
Media Library  
Management - Users          
Management - Channels          
Management - Features          
Reporting    

How do I assign a role to a user?

The user administration is found in the menu Account > User of your SocialHub account:

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If you create a new user, you can directly select the role. You can assign a different role to an existing user by clicking the "Edit" button.

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Do you have feedback / suggestions or do you experience difficulties using the information provided here?
Contact us at support@socialhub.io and we will try to help you as soon as possible.

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