Pause tickets

This feature allows you to remove tickets from the inbox for a certain period of time. After a specified time, they are moved back again.

After the feature has been activated, you can pause a ticket by clicking on the small arrow on the far right of the ticket and then clicking on "Pause".

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The corresponding ticket will then be displayed in the Inbox in the "Paused" folder until it is moved back to the Inbox after the specified time has elapsed.

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