Additional Features
- Smart Reply
- Ticket Translation
- Contacts
- Templates / FAQ
- Co-Working
- Approval process
- Categories / Tagging
- Sentiments
- AI Spam Detection
- AI Hate Speech Detection
- Smart Custom Folders
- Multitagging
- Snooze tickets
- Inbox Alerts
- Switch reply channel
- Post-based inbox
- Smart Rules
- Monitoring
- Categories / Force tagging (addition)